日常外宾接待用语

日常外宾接待用语

Good morning (afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。 How do you do ? 您好！（初次见面） Glad to meet you. 很高兴见到您。 How are you? 您好吗？ Fine, thanks. And you ? 很好，谢谢。您好吗？ Welcome to our hotel (restaurant, shop). 欢迎到我们宾馆（餐厅、商店）来。 Have a good time! 祝您过得愉快！ Sorry, he is not in at the moment. 对不起，他现在不在。 Would you like to leave a message? 您要留口信吗？ I’m sorry, I beg your pardon, please? 对不起，请再说一遍，好吗？ 英语交流用语•祝贺用语 Congratulations! 祝贺您！ Happy birthday! 生日快乐！ Happy new year! 新年快乐！ Merry Christmas! 圣诞快乐！ Have a nice holiday! 假日快乐 Wish you success! 祝您成功！ 答谢和答应语: Thank you (very much). 谢谢您（非常感谢）。 Thank you for your advice (information, help) 感谢您的忠告（信息、帮助）。 It’s very kind of you. 您真客气。 You are welcome. 不用谢。 Not at all. 不用谢。 Don‘t mention it. 不用谢。 It’s my pleasure. 非常高兴为您服务。 ( With pleasure.) ( My pleasure.) I am at your service. 乐意为您效劳。 Thank you for staying in our hotel. 感谢您在我们酒店下榻。 Sorry to have kept you waiting. 对不起，让您久等了。 Sorry to interrupt you. 对不起，打扰您了。 英语交流用语•征询和指路用语 Can(May)I help you? 我能帮您什么吗？ Yes, please. 好的。 What can I do for you. 我能为您干点什么？ Is there anything I can do for you? 有什么能为您效劳的?Just a moment, please. 请稍等一下。 May I use your phone? 我能借用您的电话吗？ Certainly. 当然可以。 Yes, of course. Go upstairs/downstairs. 上楼/下楼。 It’s on the second (third) floor. 在二（三）楼。 Excuse me. 对不起。 Where is the washroom (restroom, elevator)? 请问盥洗室（休息室、电梯）在哪儿？ This way, please. 请这边走 6:30 p.m.to 8:30 p.m. for dinner.晚餐6点半到8点半。Here is the bill. Please sign it.这是您的账单，请签字。店英语交流用语•销售用语1、What kind of rooms(foods) would you like to have?您需要什么样的房间（吃什么样的菜）？2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。3、We’ll give you a 10%(ten percent ) discount.我们给您九折优惠。4、We’ll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。5、We accept your terms.我们接受您的条件。6、May I introduce myself?让我介绍我自己。7、May I present you a litter souvenir?请接受我们的一点小纪念品。8、Let’s drink to our friendship!为我们的友谊干杯！9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！10、Cheers!(Bottoms!)干杯！11、How do you like Chinese food?您喜欢中国菜吗？12、What do you think of our service?您对我们的服务有什么意见？